Privacy Policy

Last updated: August 1, 2026

IKIA Sports LLC (“IKIA Sports”, “we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect through ikiasportsllc.site, how we use it, and the rights you have over it.

1. Personal Information We Collect

Order & contact details: name, email address, phone number, billing and shipping addresses, country, state and ZIP/postal code provided at checkout or via our contact forms.
Order information: products ordered, sizes, quantities, order notes and coupon usage.
Communications: emails, quote requests and call notes when you contact us.
Technical data: IP address, browser type, device, pages visited and referral source, collected via cookies and analytics tools.

We never collect payment card details on this website. Online payment processing is not available; payment arrangements are made directly with our team after you place an order, and any card data shared through those channels is handled by our payment partners under their own PCI DSS-compliant processes.

2. How We Use Your Information

To fulfil orders, arrange payment, deliver products and provide customer support.
To prepare club/school quotes and manage wholesale relationships.
To send order updates, delivery notifications and service messages.
With consent, to send marketing emails about products, guides and offers.
To analyse and improve our website, product range and customer experience.
To meet legal, tax and accounting obligations.

3. Cookies

We use the following categories of cookies:

Essential cookies/storage: required for the cart, wishlist and checkout to function (including browser local storage for your basket).
Preference cookies: remember choices such as sort order and filters.
Analytics cookies: aggregated statistics on visits and usage so we can improve the site.
Marketing cookies: only where you have opted in, to measure and improve our own campaigns. We do not sell behavioural data.

You can control or delete cookies through your browser settings. Blocking essential cookies may prevent the cart and checkout from working.

4. Analytics

We use privacy-conscious analytics to understand aggregate traffic — pages viewed, approximate region, device type and referral channel. Analytics data is never used to identify you personally and is retained only as long as necessary for reporting.

5. Marketing Communications

If you subscribe to our newsletter or opt in during checkout, we will email you product news, buying guides and offers. Every marketing email includes an unsubscribe link, and you can opt out at any time by emailing ikiasportsllc@gmail.com. Transactional emails (order confirmations, dispatch notices) are sent regardless of marketing preferences because they are necessary to fulfil your order.

6. Sharing With Third Parties

We share personal data only as needed to run our business, and never sell it. Categories of recipients include:

Delivery carriers (UPS, FedEx, USPS and international partners) — name, address and phone for delivery.
Payment partners — only when you complete the payment arrangements initiated after ordering; subject to their own privacy policies.
Service providers — website hosting, email delivery and analytics vendors under data-processing agreements.
Authorities — where disclosure is required by law, subpoena or to protect our legal rights.

7. Security

Our website is served over SSL/TLS with 256-bit encryption. Access to order data is restricted to authorized staff, and our checkout is designed to PCI DSS-ready standards — notably by never capturing card credentials online. No method of transmission or storage is 100% secure, but we continuously review our safeguards.

8. Your Rights

Depending on your location (including under U.S. state laws such as the CCPA/CPRA, Canada’s PIPEDA, and the UK GDPR), you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your information, subject to legal retention duties.
Opt out of marketing at any time.
Object to or restrict certain processing, and request data portability.

To exercise any right, email ikiasportsllc@gmail.com. We respond within 30 days. You may also complain to your local data protection authority.

9. Data Retention

Order and invoice records are retained for up to 7 years to meet tax and accounting obligations. Marketing data is kept until you unsubscribe or after 24 months of inactivity. Analytics data is retained no longer than 26 months in aggregate form. When retention periods end, data is securely deleted or anonymized.

10. Children’s Privacy

Our store sells equipment used by juniors but is directed at adult purchasers. We do not knowingly collect personal information from children under 13. If you believe a child has provided us data, contact us and we will delete it.

11. Changes to This Policy

We may update this policy from time to time. The “last updated” date above shows the current version; material changes will be flagged on this page.

12. Contact

Privacy questions: ikiasportsllc@gmail.com · IKIA Sports LLC, 924 Gum Swamp Church Rd, Greenville, NC 27834, United States · +1 (364) 217-4631.